Integrated Amazon Alexa with ServiceNow

Have you ever thought about the way technology is changing our regime whether at workplace or home?

The ever-changing and advancing trait of the technology has not only made our lives easier and faster but it also adds a great value proposition to the technology which is transforming the way we work. A lot of advancements happened over the period, be it smart home, offices, business operations etc. and a lot will happen in the coming years as well. The impact that it has on our lives is overarching. So what if we say we even personalize the work experience better with the latest ServiceNow integration with Alexa. Sounds great! Isn’t it? Well, that’s something unique and a turns out be an extremely useful feature for the user.


ServiceNow is aggressively and successfully heading towards becoming the core technology platform to support enterprises with their digital transformation initiatives and help them not only drive innovation but also to enhance the overall organizational performance. Our strength lies in the fact that we are able to do this unique and effective … Read More

Knowledge Management

Knowhow for all the Know-It-Alls

“An investment in knowledge pays the best interest.” Benjamin Franklin

Every department in today’s corporation has information that must be communicated — to each other, senior management, to customers. Whether you’re in IT, HR, Finance or Sales, you have department-specific information and some form of requirement to get it across.

Though the task of capturing this knowledge is essential, it can seem such a straightforward exercise it doesn’t get prioritized as it should. How hard can capturing knowledge be? Procedures that seem simple often require tedious instructions to achieve their full scope. If you’ve been asked to lead a Knowledge Management effort, and were never involved in one before, you’ll be surprised how challenging it can be.

“Back in grade school our teacher had us write a set of instructions for someone to follow. I chose ‘How To Tie A Shoe” as that seemed pretty easy. Wow was it cumbersome to describe — in unambiguous terms — the steps required! To ensure that anyone, regardless of intelligence, could successfully complete the … Read More

5 Pointers for a better HR Service Delivery

Don’t kick IT to the curb!

Employee Onboarding horror stories, we’ve all heard them. A person’s name comes out wrong, a badge doesn’t work, two weeks to get a computer, payroll mistakes, etc. The challenge to deliver a professional service experience affects HR perhaps more visibly than any other corporate department. Making it vital they utilize an application that moves their service delivery to a frictionless, consumer-like experience.

ServiceNow HR Service Delivery application (HRSD) does just that. An integrated suite of applications designed to deliver flawless employee transitions and service. ServiceNow HRSD is designed for HR professionals to easily set up and maintain without having to be completely dependent on IT.

With this ease of implementation, HR organizations develop a strong sense of ownership, seeing a chance to deploy their service applications “in-house” without IT “screwing things up”. Viewing the HR application as a system HR needs to build — which it does — may lead to a view that IT adds no benefit to this equation. Though HR may prefer an install without … Read More

Driving Enterprise Digital Transformation with ServiceNow

85% of enterprise decision makers feel they have a timeframe of two years to make significant inroads on their digital transformation before suffering financially and/or falling behind their competitors.

While the talks of digital transformation have been going around since past decade or so, it is now that it has become imperative for all businesses, irrespective of their size and industry vertical. Several conference talks, keynotes, industry news and articles, and studies and research are supporting this fact that to remain competitive and relevant in today’s digital age, businesses need to digitally transform themselves.

Digital transformation means different things to different companies. However, in a nutshell, it is about integrating digital technology to enhance business processes and operations to deliver value to the customers. It is about innovating, becoming more productive, and creating delightful customer experiences by putting technology at the heart of the organization processes. Digital transformation involves optimized information management to better engage employees, customers, and partners, increase customer-centricity, and achieve operational excellence.

A recent studyRead More

Best Practices to Help You Leverage the Power of Storage Automation

The growing volume and variety of data are putting a lot of pressure on data centers. At the same time, fast-changing market situations require enterprises to be agile and constantly innovate. IT teams are no more considered as cost centers. They are treated as strategic business owners and are expected to suggest technology initiatives to help businesses keep up with the market demands. Storage infrastructure is the foundational component that helps IT teams meet the growing business demands.

Manual storage provisioning and management, which is prone to human errors, is no more a feasible option. While the storage technologies and infrastructure needs are becoming increasingly complex, the operational budgets are shrinking. Therefore, storage automation has become a critical tool for enterprises.


According to industry analysts, by 2020, IT departments will be managing 50 times the amount of data they handle today, with only 1.5 times the number of IT administrators.

The Key Benefits of Storage Automation

Storage automation allows IT teams to perform the storage provisioning and adjust the storage performance based on business … Read More

Optimize Your Cloud Utilization with ServiceNow Cloud Management

When every company in every industry is impacted by digitization, it won’t be an exaggeration to say that the expectations from software organizations are on an incremental path. Owing to the fast-changing market conditions and constantly changing consumer demands, applications have to go to market faster. To enable this, the IT teams have to provide the required resources to the internal teams in a timely manner for them to deliver the apps on time. Until now, IT leveraged the on-premises infrastructures to enable this. However, considering we are in the time when organizations need to be extremely agile, enterprises are looking at the cloud. With the cloud, enterprises can move away from old technologies and legacy processes. Cloud allows them to better support the business needs of their customers, respond to market challenges and dynamics with ease, and enable greater productivity within the organization. The cloud also enables agility by breaking down barriers that aid innovation and offers easy resource provisioning. Owing to the immense benefits that the Cloud provides, cloud computing is projected to increase to … Read More

Why You Should Consider Liferay for Your Next Web Application

Did you know that Gartner has recognized Liferay as a Leader in the Magic Quadrant for Horizontal Portals for the seventh year in a row? Liferay portal, available as open source, is popular amongst companies across different verticals as their preferred enterprise portal platform. With our recent partnership with Liferay, we aim to bring our customers the best of Liferay services.

Based on our experience of working with several companies worldwide with their product development using Liferay, here is our take on what Liferay makes a good technology investment.

Top Reasons Why Companies Prefer Using Liferay

Liferay is an open source enterprise portal which is free and mainly used to enable corporate extranet and intranet. It is a robust web application platform written in Java and offers a host of features useful for the development of portals and websites. With its built-in web content management system, it allows users to create websites and portals with the integration of themes, portlets (pluggable UI software components) and pages.

Liferay boasts of over 4M lifetime downloads and enjoys … Read More

Azure Launched Reserved Instances – What Does It Mean For Businesses?

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The cloud wars are heating up. Almost on regular periodic intervals, businesses are inundated with the next best cloud offering that holds the promise to simplify the cloud further, deliver great business benefits and cost savings. Microsoft’s Azure cloud offering has delivered these benefits to many organizations across the globe. Consistent with the effort to make the cloud more efficient for enterprise use, Microsoft recently launched Azure Reserved Instances. The offering was launched at their annual Ignite conference in Florida this year and can be considered as one of the highlight points of this event.

Microsoft has endeavored to make their cloud offerings more transparent and more suited to meet the needs of the enterprise. Reserved Instances, that had been a long-standing feature of AWS, is the new Azure feature that Microsoft is wooing the enterprises with. With this offering, Microsoft offers their clients a significant cost benefit, going up to as much as 72%, when compared to the older pay-as-you-go model. With Azure RIs, Microsoft customers can choose between a lock-in period spanning one to three … Read More

ServiceNow – From Operational Management to Operational Intelligence

Organizations across the globe are under increased pressure to meet their accelerating business demands. The rise of digitization and adoption of technologies such as cloud, big data, virtualization and IoT have been instrumental in driving innovation across organizational layers. Organizations are also leaning towards solutions that help them accommodate volatile business circumstances and identify potential business opportunities to improve competitiveness. ServiceNow has made its place in the enterprises as a go-to solution to improve business processes and workflows and act as a critical enabler of their digital transformation journeys.

Worldwide, organizations have successfully leveraged ServiceNow’s Operational Management capabilities to ensure greater availability of enterprise applications and infrastructure for uninterrupted business continuity. The ITOM offering from ServiceNow ensured that enterprises could manage processes, applications and enterprise infrastructure in a service-centric manner. With greater visibility into the IT landscape of an enterprise, the ITOM offering could help organizations increase their operational management capabilities, prevent outages and ensure business continuity.

However, with the rising volumes of data owing to digitization drives, mobility, and increased automation, it is becoming … Read More

SMEs and SDS (Software-Defined Storage) – A Match Made in Heaven

The Software Defined Storage market making its own growth story. With an explosion of data across enterprises, organizations across the globe are looking at opportunities to manage this data better so that it can be used intelligently. Owing to the functionality and cost benefits that SDS brings to the table, globally it is experiencing great adoption.

According to a report by Markets and Markets, the SDS market is expected to grow from USD 4.72 Billion in 2016 to USD 22.56 Billion by 2021. The report also highlights that the growth of small and medium enterprises is also leading to greater SME adoption.

With technological advancements, the need for better and enhanced data storage has increased as well. Increasing workloads, business processes and the consequent volumes of data within organizations are compelling them to move away from traditional storage methods that are not only costly but also are no longer equipped to handle the constantly increasing data management needs of today’s enterprise. As data becomes the new currency, SME’s too need to look at their storage … Read More


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